• Customer Care Specialist Service & Design, Dutch (f/m/d)

    Ort DE-Berlin
    Job ID
    7045
    Kategorie
    Customer Care
  • Stellenbeschreibung

     

    Helping our customers with all their questions around products and processes, providing consultancy on design and marketing - does that sound like something you could enjoy?

    Then we`d love to hear from you!

     

    You are welcome to find out more about us on Facebook and Instagram  @Lifeinvistaprintberlin as well as here: https://careers.vistaprint.com/life-in-vistaprint/

     

     

    YOUR ROLE

     

    As a Customer Care Specialist you provide first-class customer service to Dutch customers via phone, email and chat. You are the main person of contact for our customers for any request with regards to their order and design. In addition, you advice specific to the customers business and their needs. 
    Your goal is to exceed customer expectations and add value to their projects and business!

     

    OUR OFFER

    • Easygoing work environment with flat hierarchies in the center of Berlin
    • Paid training period in your first four weeks
    • Regular coaching and training sessions afterwards
    • Excellent career opportunities in a fast growing company (Here are some colleagues with their career and success story at Vistaprint: Engagement Leader, SERS Advisor, Design Intern, Project Manager
    • Appealing benefits package including free public transportation (BVG-Ticket)
    • Scheduled shifts from Monday to Friday 08:00 – 21:00, Saturday 09:00 - 18:00 (on max. 5 days/ week)
    • 20% Premium pay, if worked on Saturday (currently about once a month) 

    YOUR PROFILE

    • Working experience in professional customer care and a pronounced service-oriented mindset  
    • Strong interest in eCommerce and marketing
    • Genuine passion for print and design
    • Native level speaker in Dutch
    • Excellent communication skills, both verbal and written
    • Demonstrated resilience and problem solving ability 

    If you are interested, we will be happy to receive your application either via our application platform or via email to berlinjobs@vistaprint.com.

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